We want you to book your trip with us with 100% confidence. We know booking a safari can be as stressful as it is exciting! Below is some information to let you know more about who we are and how payments and monies are managed.
We Know Our Reputation is the Lifeblood of Our Business We pride ourselves in providing amazing experiences and exceeding expectations and know we will do that for you. We work hard to provide that and thus we have nearly a 100% five-star rating with TripAdvisor. We also have customer references available upon request. Email us at firstname.lastname@example.org and we will be glad to provide a list of references you can contact.
We are a member of TATO, ASTA, EAWC & TTB Member
We are proud to be a licensed member of the Tanzania Association of Tour Operators (TATO) and Tanzania Tourist Board (TTB) and East African Wildlife Counsel (EAWC). We are in this business for the long-term and we are responsible members of our community of tour operators.
We Keep Payments in Trust
Galloping Safaris deposits all payments received into a trust account held by ABSA Bank (T) Ltd behalf of you the customer. Your funds are used only for your trip. We do not use payments from one customer to buy travel on behalf of another or to pay for rent, overhead, or any personal use, until after we have delivered to you the services you have purchased.
We offer Third-Party Travel Insurance So You Can Protect Your Trip
Safaris are expensive trips. They are generally very safe and we have never had a traveler injured on one of our safaris. But unforeseen things can and do happen. Since you cannot generally cancel flights, hotels etc. at the last minute an unforeseen problem could cost you significant money. We recognize that possibility and we encourage you to purchase a comprehensive travel insurance policy. The insurance can protect you if you must cancel your safari, if you need emergency evacuation in the unlikely event of a major medical problem, can pay for any medical expenses for treatment needed in Africa, can help pay for repatriation expenses back to your home country if you have to rearrange travel due to medical or other problems, damage, theft or loss of personal baggage, money and goods. We can refer you to third party insurance providers upon request. Reach out to us at email@example.com and we will be glad to provide a list of insurance providers.
BOOKING TERMS AND CONDITIONS
Booking Terms and Conditions
1. Reservations and Payments
Payment of a non-refundable deposit in the amount of 30%, along with a completed and signed Reservation Booking Form and Travel Insurance Acceptance Form are required in order to confirm your reservation. Upon receipt of deposit and reservation booking form, we will, subject to availability, reserve your place on your selected safari. In the event that any accommodation is not available we will substitute a comparable property or adjust the itinerary if necessary without compromising the integrity of the overall safari experience. The balance of the safari price is due not later than 90 days prior to departure. All prices are quoted in U.S. dollars and must be paid in U.S. dollars.
If the balance due is not received by the due date we reserve the right to treat the booking as cancelled. Appropriate cancellation charges may be levied which may include bank charges.
2. Cancellation and Refund Policy
Cancellations are only effective upon our receipt of written notification, signed by the client. Charges are as per the chart below and are a percentage of the entire trip price:
• More than 90 days notice prior to departure date – Deposit forfeited
• Less than 90 days but at least 50 days notice prior to departure date – 50%
• Less than 50 days notice prior to departure date – 100%
Should you fail to join a tour or join it after departure or leave it prior to its completion, we cannot offer you a refund. Some airfare may be non refundable.
It is a condition of booking that the sole responsibility lies with the guest to ensure that they carry the correct comprehensive travel and medical insurance to cover themselves, as well as any dependents and traveling companions for the duration of their tour to Africa. This insurance should include coverage in respect of, but not limited to, the following eventualities: cancellation or curtailment of the safari, emergency evacuation expenses, medical expenses, repatriation expenses, damage, theft or loss of personal baggage, money and goods. Galloping Safaris will take no responsibility for any costs for losses incurred or suffered by the guest, or guest’s dependents or traveling companions, with regards to, but not limited to, any of the above mentioned eventualities. Guests will be charged directly by the relevant service providers for any emergency services they may require. Without insurance you may find yourself unable to access such services if you are not carrying insurance coverage. A Travel Insurance Acceptance Form must be completed and returned to Galloping Safaris as a condition of travel.
4.Medical and Health
Participation on a safari or tour to East Africa requires that you be in generally good health. All guests must understand that while a high level of fitness is not required, a measure of physical activity is involved in all African safaris and tours. It is essential that persons with any medical problems and/or related dietary restrictions make them known to us well before departure. Anti-malaria precautions should be taken, and these are the sole responsibility of the client. Galloping Safaris will not assume responsibility for the accuracy of any medical information. You should consult your doctor for up-to-date requirements and personal recommendations.
5. Airfares and Delays
Airfares are subject to change without notice prior to ticketing. Galloping Safaris is not responsible for any airline schedule or airfare changes, cancellations, overbooking or damage or loss of baggage and property. Any and all claims for any loss or injury suffered on any airline must be made directly with the airline involved. Air schedule changes may necessitate additional nights being added to your tour. These schedule changes are beyond the control of Galloping Safaris and any resulting additional costs must be borne by the guest. We will do all we can to accommodate you but we cannot be held liable for any delays or additional costs incurred as a result of airlines not running on schedule.
We make every effort to provide accurate information to you but we cannot take responsibility for loss, damage or injury arising from any shortfall, error or omission in the information passed to the customer during the course of the sale or subsequent delivery of the tour.
7. Itinerary Changes
Although every effort is made to adhere to schedules, it should be noted that occasionally routes, lodges and camps may be changed while on safari as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or airline or other booking problems, etc. We will make every effort to make your trip amazing but sometimes flexibility is forced upon us and we will make the best of it. Perhaps even finding something amazing along the way. But Galloping Safaris shall not be held responsible for such itinerary changes.
8. Specific Accommodation
While we use reputable lodges, hotels and suppliers there are times when a reserved accommodation is not available as planned. We will make every effort to find a suitable alternative but we be responsible for a refund either in the whole or part, if any accommodation or excursion is unavailable and a reasonable alternative is found.
9. Wild Animals
Please be aware that our safaris may take you into close contact with wild animals. Our guides are trained to keep you safe but wild animals are not completely predictable. Please listen to our guides instructions as to how to behave on your safari so you are as safe as possible. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Galloping Safaris shall not be held responsible for any injury or incident on the safari. Please note that many safari lodges and camps are not fenced and that wildlife does move freely in and around these areas. Always follow the safety instructions from the lodge or camp’s staff with regards to moving to and from your tent and while on game activities throughout your safari.
10. Guest Representation and Consent
The person making any booking with Galloping Safaris, warrants that he or she has authority to enter into a contract on behalf of all other persons included in such a booking and in the event of the failure of any or all of the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability of the total price of all bookings made by him/her.
The payment of the deposit or any other partial payment for a reservation on a tour constitutes a consent by all guests covered by that payment to all provisions of the Terms and Conditions contained herein whether the guest has signed the booking form or not.
This contract may not be assigned by either party without the prior written consent of the other party.
If any term of this contract is held by a court of competent jurisdiction to be void or unenforceable, the remainder of the contract terms shall remain in full force and effect and shall not be affected.
13. Governing Law
The validity of this contract and of any of its terms or provisions, as well as the rights and duties of the parties under this contract, shall be construed pursuant to and in accordance with the law Government of Tanzania. The parties specifically agree to submit to the jurisdiction of the courts of Tanzania’s, Dar Es Salaam.
14. Entire Agreement
This contract supersedes any and all other agreements, either oral or in writing, between the parties with respect to the subject of this contract. This contract contains all of the covenants and agreements between the parties with respect to the subject of this contract, and each party acknowledges that no representation, inducements, promises, or agreements have been made by or on behalf of any party except the covenants and agreements embodied in this contract. No agreement, statement, or promise not contained in this contract shall be valid or binding between the parties with respect to the subject of this contract.
15. Increase in Costs
Tour costs quoted are current and are subject to change should there be any increases related to national park fees, lodging rates, governmental fees and taxes, internal airfare, airport taxes, visa fees, third party services or any other circumstance beyond our control.
The Company undertakes to run the safari at the agreed Itinerary and price. Our vehicles are well-maintained and serviced prior to every safari. But the roads are rough and breakdowns and accidents can happen. In case of major breakdown or accident that disables a vehicle, a rescue and/or replacement vehicle will be sent immediately so your tour can continue with a minimum of inconvenience. For minor problems that can be repaired locally we will have the repairs performed as quickly as possible and continue on with the safari.
17. Flying Doctor Service
Each Galloping Safaris client will automatically be registered as a member of ‘The Flying Doctor Society’ (AMREF) in East Africa. The cost is included within your tour price. AMREF emergency Air Evacuation is limited to safaris in East Africa.
All text, photographs and maps remain the sole property of Galloping Safaris and may not be reproduced in any manner whatsoever without the prior written consent from the company.